Work Experience

USAA - Member Solutions Specialist

Colorado Springs, Colorado

January 2018 - September 2019

Licensed insurance agent in all 50 states for Auto, Homeowners, Renters, VPP, and Umbrella lines of business | provided world-class service and lived out our mission daily with one of the best employers in the U.S as recognized by Forbes | facilitated the member's financial security by finding the right product to fill gaps in coverage with needs-based sales | anticipated needs by using life events and asking questions, current coverage levels vs risk tolerance levels, my knowledge of our products and services, and active listening | maintained high compliance and technical scores month after month to avoid any fines, penalties, or legal action against our company and to provide a better member experience | lead my team continuously in several aspects of job performance and improvement; including implementing SERVE processes and how to effectively use them in our conversations  | promoted to Member Solutions Senior Specialist before my departure | however, my training class was cancelled due to lack of having enough other representatives ready for the position

Rangewood Orthodontics - Treatment Coordinator, Scheduler, and Records

Colorado Springs, Colorado

October 2016 - November 2017

Trusted key-holder | promoted to the highest position within three months | ensured practice growth by generating new patient leads, same-day starts, higher down payments and shorter financing terms, while selling additional add-ons and procedures | verified insurance and coverage amounts prior to procedures | patient scheduling | ensured that each patient understood the diagnosis and treatment options set forth by the doctor | established professional relationships and partnerships with our patients and referring doctors | took records (photos & x-rays) on all new patient exams and for exams that are monitoring growth and/or loss of primary teeth in children | impressions | made and delivered retainers, night guards, and custom mouth guards ensuring for proper fit 

Desert Toyota​ - ​S​ales and Service Receptionist

Tucson, Arizona

August 2014 - August 2015​

Excellence in greeting all inbound calls in a high volume environment, in a timely and efficient manner, while ensuring outstanding customer service | scheduled, modified, and canceled appointments | advised customers on basic repairs and service schedules | up-sold an abundance of service packages, product, and warranties | Toyota rent-a-car contracts & processing | followed the continuous-improvement model within all aspects of my daily duties 

Sonic Drive In - ​Manager

Colorado Springs, Colorado

May 2011 - August 2012

Trusted key-holder | responsible for recruiting, interviewing, orienting, and training of all new employees | followed the continuous-improvement model within all aspects of my daily duties | led by example | effectively communicated job needs and expectations of all subordinates | coached and disciplined employees | met and exceeded all objectives set before me | cash handling | bank deposits | worked well as a team with both my superiors and subordinates  

Sun Spot - Sales & Reception Lead 

Colorado Springs, Colorado

March 2010 - May 2011

Trusted key-holder | extremely proficient in checking in clients during high volume times, while remembering them on a first-name basis |  answering all inbound phone calls while ensuring outstanding customer service | Smart-Tan certified | incredibly successful selling our services and premier products | client education | delegated tasks to subordinates | led by example | opening & closing duties | maintained a safe and happy work environment for all that I worked with 

Memorial North Hospital - D​ietary Aide

Colorado Springs, Colorado

February 2008 - October 2009

Placed and prepared patient’s meal orders according to their specific dietary needs and restrictions | delivered meals to patient’s rooms | assisted patients with their individual needs | stocked Dr’s lounges | assisted nursing staff | demonstrated ability to interact helpfully to those of different social and economic backgrounds | privacy protocols and followed all HIPPA laws and regulations | maintained a safe workplace at all times | studied and followed the continuous-improvement model within all aspects of my daily duties 

Professional Profile

 

I believe that my strong strategic planning efforts, high emotional intelligence, and detail-oriented personality have helped me tremendously in exceeding goals and objectives set by myself, my team, and my superiors. 

 

 

Contact Information

 

719-896-1505

amsblake@live.com

Oklahoma City, OK

Skills

Detail-Oriented | Strategic Planner | Leadership | Time Management | Interpersonal Skills | High Emotional Intelligence | Professional Demeanor | Continuous Improvement | Adaptability | Critical Thinker | Strong Work Ethic

Interests

Photography & Hiking

Awards

Shoot & Share 2017 & 2019 photo contest finalist

with images in the top 10% of over 225,000 photos submitted.

 

Featured on HuffPost Weddings and LooksLikeFilm.

Education

Childbirth International

Certified Birth Doula (2019)

Pikes Peak Community College

General Studies/Psychology

Thomas B. Doherty High School

High School Diploma (2006)

DECA State Competition 2006

Personal References

Timothy Young 

USAA Colleague

719-290-6901

Andrew Swift

USAA Colleague

623-202-5497

Jackie Parr 

Friend

808-738-6789